Step-by-step complaints procedure
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible, however, sometimes we understand that we may not get things right. If this happens, please let us know.
We want to:
- make it easy for you to tell us what went wrong;
- give your complaint the attention it deserves;
- resolve your complaint without delay; and
- Provide you with the right outcome to your complaint
How & where to complain
If you are not satisfied with any aspect of our service or products you can tell us in the following ways:
In writing – write to us at the address overleaf and address your letter to Just Services Group, Highland House, London SW19 1NE
By telephone – call us on 02073232999 during our office hours and ask for the Customer Services Department.
By email – email@example.com
How long will it take?
We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.
Please see timeframes below:
We will reply to you within 48 hrs to acknowledge your complaint and start any investigations needed.